At Buchkosky Jewelers we are dedicated to excellence in the products we offer. We also understand that sometimes the item may not be as you expected.
We always recommend working directly with our physical store for purchases and returns.
If you have any questions about a particular item, please contact us. Our knowledgeable and helpful staff will be happy to answer your questions.
Unless otherwise stated your purchase is covered under our Buchkosky Jewelers "No Worries" warranty. We inspect every item before it is shipped. In the unlikely occurrence that your item arrives damaged or with faulty parts, please call us immediately.
Your jewelry is warrantied to be free of manufacturing defects and can be worn with no worries or concern for risk of damage under normal conditions.
Unless otherwise stated the warranty periods for purchased items are as follows:
We do not warranty against general wear and tear. Your jewelry will scuff and show nicks and bumps over time. Plated items will eventually wear through. This is normal wear and tear and we gaurantee that jewelry WILL show wear and tear over time!
We warranty for normal conditions.
We offer no refund in the following situations
Some purchases will incur a restocking fee of 20% to cover overhead, and shipping & handling charges.
Jewelry must be:
Watches must be:
No refunds on shipping and handling charges for the original purchase. If free shipping was offered the actual cost of shipping will be deducted from the refund amount.
All return shipping charges must be prepaid.
C.O.D. deliveries will be refused.
Items purchased within our physical store must be returned to the store within 30 days. If this is not possible, please contact us at the store to discuss alternatives.
To expedite your return please follow the procedure below.
DO NOT under any circumstances write: what the contents are on the outside of the package. our store name “Buchkosky Jewelers” on the package or any reference to jewelry, Jeweler etc Doing so increases the risk that your package will go missing in transit. Instead use the address as outlined below.
DO NOT under any circumstances write:
Doing so increases the risk that your package will go missing in transit.
Instead use the address as outlined below.
Write clearly on the outside of the package the RMA # you were provided over the phone. (example: RMA# 99999).
We reserve the right to refuse returns if the item is not returned in a timely manner following the guidelines outlined above.
To allow an expedient refund, purchases made with a credit card will be refunded to the same credit card that was charged.
Gift purchases that are returned with a gift receipt can only be exchanged or converted to an instore credit.
Some refunds may need up to 10 business days for processing. Also see your card issuers policies for other refund delays that you may encounter.
